Overview
Our policy lasts 30 calendar days from the date of purchase or delivery (whichever applies). After 30 days we can’t offer you a full refund or exchange.
- In-studio services (e.g., whitening sessions) are considered fully rendered on the appointment date and therefore non-refundable once the service is completed.
- Retail products (whitening kits, gels, accessories) may be returned within 30 days if they meet the conditions below.
Eligibility for Returns (Retail Products)
To qualify for a return, the product must:
- Be unused, unopened, and in the same condition in which you received it.
- Include all original packaging and accessories.
- Be accompanied by a receipt or proof of purchase.
Non-returnable items
- Opened or partially used oral-care products (e.g., gels, strips, mouth trays) for hygiene reasons.
- Gift cards or e-gift certificates.
- Downloadable or digitally delivered items.
- Personal-care items marked “final sale.”
- Hazardous or flammable materials (e.g., pressurized aerosols).
Partial Refunds
Partial refunds may be granted if an item:
- Shows obvious signs of use.
- Is not in its original condition, is damaged, or has missing parts not due to our error.
- Is returned more than 30 days after delivery.
Refunds (If Applicable)
Once your return is received and inspected, we’ll email you to confirm receipt and approval (or rejection) of your refund.
- Approved refunds are processed within 5–10 business days.
- A credit will automatically be applied to your original method of payment.
- Shipping fees (if any) are non-refundable.
Late or Missing Refunds
If you haven’t received an approved refund yet:
- Re-check your bank or card account.
- Contact your credit-card issuer—it may take several days before your refund posts.
- Contact your bank—there is often processing time before a refund appears.
- If you’ve completed the steps above and still have not received your refund, email us at contact@dssmilestudio.com.
Sale Items
Only regularly-priced items may be refunded; sale or clearance items are final sale.
Exchanges
We replace products only if they are defective or damaged. Email contact@dssmilestudio.com with photos of the issue, and send the item to:
DS Smile Studio – Returns
915 Elder Ave, Apt B (Soundview)
Bronx, NY 10473, USA
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
Shipping Returns
To return a product, mail it to the address above.
- You are responsible for return shipping costs. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping (if we provided a label) will be deducted from your refund.
- For high-value items, consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee that we will receive your returned item.
Need Help?
Questions about refunds or returns? Email us at contact@dssmilestudio.com or call 322-281-1091 during studio hours.